 Shipping and Fulfillment
How do I arrange shipping?
Either the seller or the buyer pays for the transportation – the seller specifies who
is responsible at the time that they create a Listing. In cases where the buyer pays for
the delivery, the seller should contact them to make arrangements. In cases where the
seller pays for the delivery they can automatically ship to the buyer’s default
address (that appear in their directory listing) via the best method.
How can I find out transportation costs before
committing to the Order?
You can contact the seller directly either by email or phone to inquire about
transportation costs. Otherwise, the seller may contact you to arrange for delivery after
they receive your Order, or simply deliver via the best method at the seller’s
discretion.
When the seller creates a Listing, they should specify who pays for the
delivery. In cases where the buyer pays for the delivery charge, the seller and the buyer
should contact each other so that the buyer can make transport arrangements directly with
the carrier, or the seller may send COD.
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How quickly will I receive my shipment?
Upon notification of sale, the buyer should contact the seller as soon as possible to
arrange for shipping. BBN Network encourages all Members to deliver the goods/service as
quickly as possible after a sale. Seller should ensure that buyer receive what they
ordered within two weeks. In the unlikely event that you do not receive what you
purchased, you must contact Customer Support no later than 14 days after the sale date.
Why do buyers pay taxes and gratuities in cash?
This is a standard practice in barter arrangements. Just like cash sales, barter sales are
treated as income and any taxes must be paid to the Inland Revenue in cash Malaysian
Ringgit. In restaurants, gratuities should be paid in cash as courtesy to the server.
Similarly, for other professional services, the disbursement to the government like stamp
duty, etc is payable in cash while the professional fees could be bartered.
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