 Shipping and Fulfillment
How do I arrange shipping?
Either the seller or the buyer pays for the transportation – the seller specifies who
is responsible at the time that they create a Listing. In cases where the buyer pays for
the delivery, the seller should contact them to make arrangements. In cases where the
seller pays for the delivery they can automatically ship to the buyer’s default
address (that appear in their directory listing) via the best method.
How do I know when the buyer has received the
shipment?
You can contact the buyer or ask the buyer to contact you to confirm receipt. Of course,
it is always good idea to select a carrier that allows you to track shipment.
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How soon can I spend the Trade Ringgit I have
earned?
On the date the exchange issued the seller the Authorization Number, the proceeds are
transferred to the seller’s account as Pending Sales. Within 14 days of the sale
date, these proceeds will become available for use or upon the receipt of confirmation
from the buyer that goods have been delivered (whichever is earlier) assuming there are no
problems with Order fulfillment.
How quickly do I need to send the goods?
BBN Network encourages seller to arrange delivery as quickly as possible after receiving
an Order or accepting an Offer. However, seller should ensure that buyers receive what
they ordered within two weeks.
If you are not able to deliver an Order in time within two weeks of
the sale date, you should contact the buyer immediately to make alternate arrangements. If
you know at the time of Listing that the product or service cannot be delivered
immediately, you should also note this in the Listing Description.
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Why do buyers pay taxes and gratuities in cash?
This is a standard practice in barter arrangements. Just like cash sales, barter sales are
treated as income and any taxes must be paid to the Inland Revenue in cash Malaysian
Ringgit. In restaurants, gratuities should be paid in cash as courtesy to the server.
Similarly, for other professional services, the disbursement to the government like stamp
duty, etc is payable in cash while the professional fees could be bartered.
If there is a problem, how do I get in touch
with BBN Network?
You can always email us at CustomerService@asiaBarterZone.com
.If you need to speak to us, please call (604)-264 3888 during office hours.
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